Adoption
Improve Workforce Experience and Operational Efficiency whilst Enhancing Business Performance.
After implementation, digital transformation adoption services help you seamlessly integrate new technology into your daily operations. With hands-on training, dedicated support and best practices, you and your team can quickly adapt and maximise the benefits of the new system. These services ensure a smooth transition, minimise disruptions and empower you to fully leverage your investment for long-term success.
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Driving Adoption of a New Underwriting Rules Engine
The Challenge
The Challenge
The Challenge
A large insurance provider implemented a new Underwriting Rules Engine (URE) to automate risk assessment and improve decision-making. However, adoption among underwriters was slow due to resistance to change, lack of training and concerns about the system’s accuracy. Many continued relying on manual processes, limiting the expected efficiency gains.
The Solution
The Challenge
The Challenge
The company engaged a consultant specializing in digital transformation and underwriting automation to facilitate adoption. The consultant provided the following services:
• Change Management Strategy: Developing a structured roadmap to ease the transition, addressing concerns, and securing leadership buy-in.
• Customized Training Programs:
The company engaged a consultant specializing in digital transformation and underwriting automation to facilitate adoption. The consultant provided the following services:
• Change Management Strategy: Developing a structured roadmap to ease the transition, addressing concerns, and securing leadership buy-in.
• Customized Training Programs: Hands-on workshops and e-learning modules to help underwriters understand and trust the new system.
• Process Optimization & Integration: Refining workflows to ensure seamless integration with existing underwriting operations.
• Performance Monitoring & Feedback Loop: Establishing key adoption metrics and gathering user feedback for continuous system improvements.
The Results
The Challenge
The Results
Within six months, the Insurer's URE adoption increased by 30%, with a large increase in the % of applications now processed automatically. Underwriters reported greater confidence in the system, processing times improved leading to faster policy issuance and higher customer satisfaction. Operational costs were reduced, proving that strat
Within six months, the Insurer's URE adoption increased by 30%, with a large increase in the % of applications now processed automatically. Underwriters reported greater confidence in the system, processing times improved leading to faster policy issuance and higher customer satisfaction. Operational costs were reduced, proving that strategic consulting played a crucial role in driving successful adoption.
By ensuring smooth implementation and user buy-in, the consultant helped transform the underwriting process, maximizing the benefits of automation and enhancing business performance.